Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
How long will it take for my order to be delivered?
We aim to process and dispatch all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available for faster delivery across Australia and internationally.
What is your return policy on saddles and horse rugs?
We offer a 30-day return policy on most items, provided they are in original, unused condition with tags attached. Please note that saddles must not show any signs of wear or cinch marks to be eligible for a full refund.
Do you offer international shipping for heavy items?
Yes, we ship worldwide. Shipping costs for heavy or bulky items like saddles and stable equipment are calculated at checkout based on your location and the total weight of the order.
How do I know what size rug or bridle to buy for my horse?
Each product page includes a detailed size guide. We recommend measuring your horse from the center of the chest to the rear of the quarter for rugs, and checking our specific brand charts for bridles and boots.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and ZipPay, allowing you to ride now and pay later.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.