Returns & Exchanges
At Greg Grant Saddlery, we want you and your horse to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange items within 30 days of delivery provided they are in original, unused condition.
Initiate Your Return
Contact our customer service team or log into your account to request a Return Authorization (RA) number before shipping your items back.
Pack Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the items are clean and free of horse hair or debris.
Ship to Our Warehouse
Affix the return label and send the package to our distribution center; we recommend using a trackable shipping service for your peace of mind.
Processing and Refund
Once our saddlery experts inspect the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing